Frequently Asked Questions

How can I check delivery services available on an item? chevron-down

Once the item is in the basket and you proceed to the checkout, there is an option to add your postcode; on the next page, it will show the available delivery services. If you have any problems or questions, please do not hesitate to contact us at 01253 800 313 or email customer.service@reliantdistribution.co.uk.

Do you offer discounts when buying in bulk? chevron-down

We're confident we can offer fantastic pricing that allows you to stay competitive. Give our team a call today and we can discuss the best rates we can offer you.

What if I have placed my order to the wrong address? chevron-down

Please call us on 01253 800313 to inform us as quickly as possible. Please make sure you have your order reference on hand. We may only sometimes be able to amend your details - in some cases, and we might have to cancel your order to allow you to resubmit.

Can I order using a line of credit? chevron-down

You can view our Finance options page for more information on our credit accounts - all credit lines are subject to approval.

Do you deliver on weekends? chevron-down

Yes, we offer nominated Saturday delivery if you order before 1 pm Mon-Fri. There may be an additional charge. If you enter your postcode on the product page it will advise if this is an option for the item you are purchasing.

Do you offer voucher codes for my purchase? chevron-down

Voucher codes are on selected items only, if you have any issues using a particular voucher code, or if you have been given a unique code that will not work - please use our Live Chat service or give us a call at 01253 800 313 so we can assist you.

How do I track my order? chevron-down

We use specially selected delivery companies to ensure your new item arrives safely and sound. You will receive a text message to your contact number with information on your delivery date/time. If you are still waiting to receive information about your delivery, you can contact us with your order number to hand at 01253 800 313 or email our friendly customer care team at customer.service@reliantdistribution.co.uk.

What if my item is faulty? chevron-down

If you have found a fault with the product, you have a legal right to either a refund, repair, or replacement. Please visit our Returns page for more information.

Will my item have a warranty? chevron-down

The items we sell are provided with the manufacturer warranty and your rights under the Consumer Rights Act 2015. Most items come with a 12-month warranty covering parts and labour; some manufacturers offer more extended warranties. Please be advised that you may need to register to qualify for promotional warranties, visit our Terms & Conditions page for more information.

How do I return my item? chevron-down

Under your statutory rights, you are entitled to a 14-day return period if you are unhappy. The product must be returned in its undamaged original packaging, you will then receive a full refund. If the item is not in its original packaging, a charge may be applicable. It is your responsibility to return the item to us in acceptable condition. If you want to return the product after the 14-day statutory period, you can do so, visit our Returns page for more information.

Where is my local Reliant Distribution showroom? chevron-down

Blackpool Showroom, The Granary Buildings, Mythop Road, Lancashire, FY4 4XB - Cleveleys Showroom, 2 Rossall Road, Thornton Cleveleys, Lancashire, FY5 1AP